A clear purpose for your details.

When you start guided support, Tarkeez creates a session and stores the language, current step, source page, options you choose, and values you enter. These can include electricity use or cost, available space, city, product model, and serial number. This lets the guide continue correctly and helps Tarkeez understand where customers need assistance.

Your name, phone number, and email address are collected only when a journey asks for contact details. When you submit a completed journey, Tarkeez creates an inquiry containing those details and your selected answers. A journey that is not submitted can remain as an incomplete session for service operation and analysis.

Authorized team members can review completed inquiries in the protected website workspace. If a sales or support integration is configured, inquiries may also be delivered to the relevant team email or CRM system.

External links, including GoodWe monitoring, are operated by their respective providers. Their privacy policies apply when you use those services.

To ask about your information or request a correction or deletion, contact Tarkeez through the contact form. Do not include passwords, bank details, or other unnecessary sensitive information.